Refund policy

At ZARYX, customer satisfaction is important to us. Due to the limited nature of our products, all sales are final. We do not offer returns, refunds, or exchanges for incorrect size selection, change of mind, buyer’s remorse, accidental purchases, or normal wear and tear. Please review your order carefully before completing your purchase.

If you receive a damaged, defective, or incorrect item due to an error on our part, please contact us within 7 days of delivery at zaryxceo@gmail.com with your order number and clear photos of the issue. After review, we may provide a replacement, store credit, or a refund at our discretion.

Customers are responsible for providing the correct shipping address. ZARYX is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if a returned package needs to be reshipped.

Once an order has shipped, delivery times are the responsibility of the shipping carrier. Shipping delays caused by weather, holidays, customs, high shipping volume, or other circumstances beyond our control do not qualify for refunds or cancellations.

For preorder items, production begins after the preorder period closes. By placing a preorder, you understand that estimated shipping dates may change due to manufacturing, supplier, customs, or shipping delays. Preorders cannot be canceled or refunded once production has begun unless the issue is the result of an error on our part.

Once a package is marked as delivered by the shipping carrier, ZARYX is not responsible for lost or stolen packages. If your package is lost or stolen after delivery, please contact the shipping carrier to file a claim.

If you have any questions regarding your order, please contact us at zaryxceo@gmail.com before filing a payment dispute. We are committed to resolving any issues fairly and promptly.