Shipping policy
At ZARYX, we strive to process and ship every order as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Times
Standard shipping is typically 2–5 business days after your order has been processed unless you select a different shipping method at checkout. Delivery times are estimates and are not guaranteed.
Preorders
Items purchased during a preorder event will ship according to the estimated timeframe provided on the product page. By placing a preorder, you acknowledge that production and shipping times may vary.
Shipping Delays
While we work hard to ensure timely delivery, shipping delays may occur due to circumstances beyond our control, including but not limited to:
- Severe weather
- Natural disasters
- Holidays
- High shipping volumes
- Carrier delays
- Customs or import processing
- Incorrect shipping information provided by the customer
ZARYX is not responsible for delays caused by these circumstances and they do not qualify for refunds or cancellations.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address. If an incorrect or incomplete address is entered, ZARYX is not responsible for packages delivered to the wrong location or returned to us. Additional shipping charges may apply to resend returned packages.
Lost or Stolen Packages
Once a package has been marked Delivered by the shipping carrier, ZARYX is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly to file a claim.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.
Questions
If you have any questions about your shipment, please contact us at zaryxceo@gmail.com.